Refund and Returns Policy

Last Updated: September 2026

At ZeroBD, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, we’re here to help.

1. Return Eligibility

You may request a return if:

You received a damaged or defective shirt.
You received the wrong product, size, or color.
The product is significantly different from the description shown on our website.

To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition, with tags and packaging intact.

2. Return Timeframe

Return requests must be submitted within 7 days of receiving your order.

Please contact our customer support team as soon as possible and provide your order number and photos/videos of the product.

3. Non-Returnable Items

We generally cannot accept returns for:

Products that have been worn or washed.
Products damaged after delivery due to customer use.
Products without original tags or packaging.
Products returned after the 7-day return period.
Items damaged due to improper care or handling.

4. Exchange Policy

If you receive the wrong size, you may request an exchange within 7 days, subject to product availability.

The product must be unused, unworn, unwashed, and in its original condition.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method. Depending on the payment provider, it may take several business days for the refund to appear in your account.

6. Delivery Charges

Delivery charges are generally non-refundable.

If the return is caused by an error on our part, such as sending the wrong or defective product, ZeroBD may cover the applicable return delivery cost.